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What You Need to Know Before You Start

Access to 2222but depends on your local law and the eligible regions we serve — read these terms before opening an account. We keep the language direct so you know exactly where you stand, whether you're funding via bKash, Nagad or Rocket.

Eligibility by local lawAccount access conditionsbKash, Nagad, Rocket coveredBangladesh region contextTerms apply at registration
2222but What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your eligibility, a terms dispute or a request to close your account for legal reasons, our support team handles these through the channels below. Keep your bKash, Nagad or Rocket transaction reference handy — it speeds up any account-related review considerably.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Have your account ID and payment reference ready for faster handling.

Email Support

Send legal queries, account closure requests or eligibility questions to our support email. We respond to legal requests with written confirmation so you have a record.

Account Help Centre

The help section inside your account covers common legal questions — account terms, access conditions and how to submit a formal dispute or data request.

HOW WE HANDLE DATA

Account Security and Data Practices

We collect the minimum account data needed to operate your wallet, process bKash, Nagad and Rocket transactions, and respond to legal obligations. Here is how we manage it and what you can request.

Data Retention

We keep account and transaction records for as long as required by applicable law. When retention is no longer required, data is deleted from active systems on a rolling schedule.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number on each login. We do not store full payment credentials for bKash, Nagad or Rocket on our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser or device settings.

Data Access Requests

You can request a copy of the personal data we hold on your account at any time. Submit the request through live chat or email; we aim to respond within the timeframe your local law requires.

Common Legal Questions from Our Account Holders

These are the questions we get most often about account eligibility, data rights and legal obligations. If your question is not here, contact us directly through live chat or email.

Access depends entirely on your local law and eligible regions. We do not confirm legality on your behalf. Check your jurisdiction's rules before opening an account or making a deposit.

You must meet the minimum legal age required by your local jurisdiction. Accounts found to belong to ineligible persons will be suspended and any balance may be withheld pending review.

Yes. Submit a deletion request through live chat or our support email. We process requests within the timeframe your local law sets, though some records may be retained where legal obligations require it.

Transaction references from bKash, Nagad and Rocket are logged against your account. Both our records and the payment provider's records can be cross-checked if a dispute arises.

We may suspend or close accounts where eligibility is unconfirmed, where we detect policy violations, or where we receive a valid legal instruction. We will notify you where we are permitted to do so.

Contact us via email with your account ID, a clear description of the dispute, and any relevant payment references — bKash, Nagad or Rocket confirmation numbers. We confirm receipt in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.